Returns & Refunds

Returns & refunds

A GetPalletDeals team member inspecting a returned appliance at the returns bench

[OWNER: review this entire policy and adjust it to your real terms before launch]

Liquidation merchandise is sold as-is, at deep discounts that reflect its condition. Because of that, our return policy is limited.

What we will make right

  • You received a different lot than the one you ordered.
  • A pallet arrived with freight damage that was noted on the delivery receipt.
  • A pallet is significantly short of the stated estimated unit count.

Contact us within [OWNER: 48 hours] of delivery with your order number and photos. We will offer a replacement, partial refund or store credit depending on the case.

What is not covered

  • Individual items that are damaged, used or not working in customer return or salvage lots, since those grades include non-working items.
  • Variation in brand or item mix on unmanifested lots.
  • Change of mind after the order has shipped.

Cancellations

Orders can be cancelled for a full refund before they ship.